FAQ

Yes, international shipping rates and times vary. Duties and taxes may apply depending on destination.

First check the tracking link. If the status hasn’t changed in 48 hours, contact support so we can open an investigation with the carrier.

We offer returns within 30 days of delivery for unworn, unaltered items with tags. For details and steps, visit Returns & Exchange. This covers both returns and exchange requests.

Request an exchange through the Returns page. Once we receive the original item, we’ll ship the replacement. If you need a different size, consult the size chart before requesting an exchange.

Return shipping depends on the reason for return. If the item is defective or we shipped the wrong item, return postage is on us. Otherwise a small return fee may apply. See Return Policy for specifics.

Use our detailed size chart to measure chest, sleeve, and length before ordering. View it here: Size Chart. If between sizes, we recommend sizing up for layering.

Product pages clearly state material (e.g., full-grain leather, lambskin). Check the product description and care instructions before buying.

We include care tips on each product page. For best results, avoid prolonged moisture, use a leather conditioner, and store on a wide hanger.

We accept major credit/debit cards and selected digital wallets. At checkout you’ll see all available options.

Absolutely. We use industry-standard encryption and tokenization for a secure checkout experience. Look for HTTPS and your bank’s verification prompts at payment.

We offer select financing options at checkout where available. See Payment Options for details.

Photograph the damage, keep original packaging, and contact support within 7 days. We’ll arrange a replacement or refund depending on stock and your preference.

Some items include limited warranties, check the product page for warranty details or contact support for clarification.