Order Cancellation Policy

If you change your mind after placing an order, we’ll do our best to help. To request an order cancellation you must contact us within 48 hours of placing the order and before we begin fulfillment. Send your request to our email address and include your order number, the name on the order, and a brief reason for the request.

If your cancellation is accepted before fulfillment, we will void the charge or issue a refund to the original payment method. Please allow up to 7 business days for the refund to appear on your statement after we confirm the cancellation. If the item has already been shipped, we cannot cancel order requests. You’ll need to follow our return process instead. (See our Returns page for steps and eligibility.)

We aim to make the process simple. If you’re unsure how to cancel, email us immediately and we’ll confirm whether cancellation is still possible and advise the next steps. For any refund-related questions, include your order number and the best phone number for contact so we can respond quickly.

Cancellation requests should be sent to support@getcartsonline.com. See full Return and Refund policies for next steps.